Contact Us
Last updated 15 August 2026
Questions about the product, an account, or a bill — the same mailbox reaches us for all of it.
studiopremo@gmail.com
We answer within one working day. If it is about an account, write from the email that account is registered to and we can act on it straight away.
Registered address
PREMO MARKETING (202103375811 / JM0958715-V)
01-04, 02-04, Jalan Austin Perdana 2/22, Taman Austin Perdana, 81100 Johor Bahru, Johor, Malaysia
Billing and cancellation
You can turn off automatic renewal yourself from Subscription in your account — no email needed, and it takes effect immediately.
If something has been charged that should not have been, write to us with the date and amount and we will look at it properly. See the cancellation and refund policy for how we handle it.
Something is broken
Tell us the account and what you are seeing — a screenshot helps. We would much rather hear about it early than read about it later.
Questions about any of this: studiopremo@gmail.com