Service Delivery Policy

When it starts

Immediately. An account is created and usable as soon as it is opened, whether that is through sign-up or by us setting one up for you.

You will have a login and a dashboard at premoai.premostudio.my. There is nothing to install and nothing to wait for.

What you need to do to start using it

Two things, both at your end. Link your WhatsApp number by scanning a code, the same way WhatsApp Web works. And add your own OpenAI API key, which is what the AI runs on.

Until both are done the account exists but the AI cannot answer anyone. We will walk you through it — most people are done in ten minutes.

What "available" means

The service runs continuously and is intended to be available at all times. It depends on WhatsApp and on OpenAI, and an outage at either can stop replies going out even when everything of ours is working.

Messages that arrive while the AI is unable to answer are not lost. They are recorded and waiting when you next open the inbox.

We may take the service down briefly for maintenance. We keep it short and out of business hours where we can.

Where your data is

On servers we rent and administer. Nothing is shipped, exported or handed to anyone as part of delivery. You can take a copy of what you have written at any time — projects have an Export button that gives you the whole knowledge base as a file.

If something is not working

Write to studiopremo@gmail.com. Tell us the account and what you are seeing; we would rather hear about it early than find it in a review.