Privacy Policy
Last updated 15 August 2026
PREMO Ai connects to a business's own WhatsApp number and answers their customers. That means we hold conversations between two other parties, which is a responsibility we would rather describe plainly than bury.
Who is who here
PREMO Ai is operated by PREMO MARKETING (registration no. 202103375811 / JM0958715-V), Johor Bahru, Malaysia. A business that subscribes is our customer. The people who message that business are their customers — we hold those conversations on the business’s behalf and act on their instructions, not on our own initiative.
If you messaged a business and want your conversation removed, ask that business. They can delete it themselves, and they are the ones who decide.
What we hold
For a subscribing business: name, email, WhatsApp number, and whatever they write into their own knowledge base. Payment card details are never stored by us — they are held by the payment gateway, and we keep only its reference and the last four digits for display.
For their customers: the WhatsApp messages exchanged with that business, the phone number or address WhatsApp identifies them by, their display name and profile photo where WhatsApp provides it, and any notes or labels the business records against them.
Photos, documents and voice notes sent in those conversations are stored so the business can see them in their inbox.
The AI runs on the business’s own account
Each business supplies their own OpenAI API key. Conversations sent to the AI for a reply, a transcription or a translation go to OpenAI under that business’s own account and their agreement with OpenAI — not ours. We do not train any model on anyone’s conversations, and we have no model of our own to train.
A business that removes their key stops the AI replying. Their stored conversations are unaffected.
PREMO Ai connects as a linked device to a business’s existing WhatsApp account, the same way WhatsApp Web does. We are not affiliated with, endorsed by, or operated in partnership with WhatsApp or Meta.
Messages are end-to-end encrypted in transit by WhatsApp. Once delivered to the linked device, they are decrypted and stored so the business can read and search them — that is what an inbox is.
Where it lives, and who can reach it
Data is stored on a server we rent and administer. Access is limited to the people who operate PREMO Ai, and is used to keep the service running and to help a business who has asked for help.
Each business only ever sees their own conversations. Staff logins a business creates see only what that business has permitted them to see.
How long
Conversations stay for as long as the business keeps their account, because the point of the inbox is that last year’s conversation is still there.
When an account is deleted, its projects, contacts, conversations and uploaded files are erased, and its WhatsApp session is unlinked. Invoice records are kept where we are required to keep them.
What we never do
We do not sell data. We do not share one business’s conversations with another. We do not use anyone’s customer list for our own marketing.
Your rights
A subscribing business can export what they have written, correct it, or ask for their account and its data to be deleted. Write to us and we will do it.
This policy is written to reflect the Personal Data Protection Act 2010 (Malaysia). It describes what the system does; it is not legal advice.
Questions about any of this: studiopremo@gmail.com