Cancellation & Refund Policy

The free trial

A new account starts with a free trial. Nothing is charged during it.

A payment method may be required to start the trial. It is not charged until the trial ends.

Cancel before the trial ends and no charge is made at all.

How renewal works

Subscriptions are monthly and renew automatically until cancelled. When a trial ends, the subscription converts to the paid plan unless it was cancelled first.

You can switch automatic renewal off at any time from the Subscription page in your account. We do not ask you to email us or wait for someone to reply.

What happens when you cancel

Cancelling stops the next charge. It does not cut you off — your account keeps working until the end of the period you have already paid for, and only then stops.

Your conversations, contacts and knowledge base stay as they are while the account exists. Ask us to delete the account and they are erased.

Refunds

A subscription payment that has already been processed is not normally refunded, because the service is available in full for the whole period it covers.

We will refund where we have charged in error, charged after a cancellation, or where the service was unavailable for a substantial part of a period through our own fault. Write to us with what happened and we will look at it properly.

Nothing here limits rights you have under Malaysian law that cannot be waived.

What is not refundable

What you pay OpenAI is not ours to refund. The AI runs on your own OpenAI key, so those charges are between you and OpenAI, on their pricing.

A month that lapsed unused is not refunded — the service was there and available throughout.

If we end it

If we suspend or close an account for breaking the terms, no refund is due. If we stop offering the service, we refund the unused part of what you have paid.

How to cancel

In your account: Subscription → turn off automatic renewal. It takes effect immediately and you will see the date your access runs to.

Or write to studiopremo@gmail.com from the email on the account and we will do it for you.